Chastity and orgasm denial discussion

Roughly twelve months back, my lovely wife and I chose to purchase a CB6000 chastity tube. Living in restraint has reshaped our partnership for the better; every single outcome was positive. I started treating her as she truly deserved: spoiling her, taking on most of the housework, and prioritizing her in bed. At first, she had doubts about being restrained, finding it a bit too eccentric and holding back cautiously. Now, however, she is completely devoted to being teased at all times. Our marriage feels like a dream come true. All our friends envy how well things are going for us! By August, we spotted an issue with the otherwise great CB6000: the tube itself was poorly constructed. It started cracking open, making it quite painful and even potentially hazardous to wear. We stopped using that one and quickly agreed to get a replacement. The new unit arrived in late August, and my gorgeous wife locked me up again right away! Unfortunately, the same defect reappeared when this second CB6000 was just eight weeks old!! This time, I had to take it off because it was actually slicing into my shaft and causing bleeding! On Friday, November 5th, my wife visited their site: She submitted her contact info after fully explaining the issue. It has been more than two weeks now, yet she hasn’t received a reply. Could this be an administrative oversight on their end? Are they ignoring my Goddess to sidestep replacing what might just be a low-quality product? Whatever the cause, I believe it reflects poorly on them; particularly given that they market themselves as supporting loving female dominance. Has anyone else encountered similar issues? Maybe someone here has had good luck and can suggest how to get to respond.