i bow down to the millers once more (if i had a hat)! they’ve honored their guarantee for me twice now, and honestly exceeded expectations. this is exactly why i opted for them as my cb-6000 supplier rather than going with another vendor or a copycat brand.
early on, one of my rings snapped; i gave them a call, explained the situation, they verified the purchase date, and within three days, the replacement ring was at my door. last saturday (the 18th), while cleaning out the device, my tube cracked. although their office isn’t open until monday morning, i managed to get in touch before then. i shipped off the broken unit for verification on that monday, and by this past monday (today), a brand-new replacement had arrived, neatly boxed.
it’s fitted again now, and i’m feeling much more at ease. big thanks to al miller enterprises for their stellar customer support! if only they’d finally release those poi accessories for the 6000s that they’ve been promising about, i’ll be over the moon!